Select your v-account

Select your v-account | Closure for Unresponsive Approval Notes

Select your v-account | Closure for Out of Scope Approval Notes

Out of Scope - Customer is asking for assistance on a different product or service that is not covered by the support agreement. The case will be closed as "Unresolved" due to the issue being out of scope for Team.

Select your v-account | Transfer Approval Notes

Case Summary:

{Describe the case issue and what actions/findings were completed}

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Transfer Reason:

{Describe why the case needs to be transferred and what support team shoul handle the case forwards}

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Support Area Path - {The SAP where the case will be transferred to}.

Select your v-account | Recovery Call Notes

Made a recovery call to the customer.
The call has the next insights: